FAQs

Tickets usually go on pre-sale 4-6 weeks ahead of the game. Check our pre-sale calendar (German) for an overview of all of the current advanced ticket sales. 

Tickets are available exclusively in the RBL online shop.

You need a user account to buy tickets. If you don’t have a user account yet, you can register in the RBL online ticket shop with an RBLogin using your email address.

If you already have a user account at rbleipzig.com, you can log into the RBL online ticket shop with the same details.

After your registration, select the desired match and then select your tickets via the stadium overview.

If a game is sold out, you can check the ticket resale, where fans resell their tickets if they are unable to attend a game.

Tickets in the ticket resale will only be sold at the full-price tariff.

You can select from the following tariffs: Vollzahler (full price), Ermäßigt (concessions), Schüler/Student (pupils/students) and Kind (children).

After selecting the correct tariff, click "Add to cart". Please note: Once tickets have been added to the cart, you can no longer edit the tariff.

Please note that you can only select different tariffs in the pre-sale. All tickets in the ticket resale are sold at the full-price tariff.

We accept the following pament methods: credit card, PayPal and Klarna instant bank transfer.

The tickets appear in the RBL ticket app after the purchase. Please note that the tickets do not always appear in the ticket app immediately after they are bought.

You can find out the dates for ticket sales at rbleipzig.com in the pre-sale information for each game.

More information about the RBL ticket app can be found here, including everything you need to know about registration in the app, exchanging tickets and personalisation.

Tickets can be upgraded in the RBL online ticket shop in your RBLogin under "Exchange tickets" from the start of the general sale for the respective match. 
 
Tickets can also be upgraded on the day of the match from two hours before kick-off at the "Fanhaus" service point (Jahnallee) and at the service centre (stadium forecourt). 
 
Tickets can only be upgraded via card payment. 
 
Downgrading tickets to a cheaper tariff is not possible. 
 
Only the original purchaser can upgrade the tickets in advance via their RBLogin in the online ticket shop. If you have been forwarded the tickets, you can only upgrade your ticket at the stadium. 
 
If the ticket has already been forwarded, it can no longer be upgraded online.  
 
The ticket must then either be sent back to the original purchaser or upgraded at the stadium on the day of the game. 

You can find out everything you need to know, including a video demonstration, HERE. 

As a season-ticket holder, your regular season-ticket seats are automatically booked for you. 

If you have a Bundesliga Plus season ticket, you will also automatically have your regular seats at all domestic and international home cup games.

In addition, as a fan with a season ticket, you have the right of first refusal, which gives you the opportunity to purchase additional tickets before they go on general sale.

A season ticket is a subscription that is automatically renewed. 

If you wish to cancel your season ticket, you can do so using this form (German).

If you wish to transfer or edit your season ticket, you can do so at the appropriate stages at the end of the season. You will receive further information from us by email at the appropriate time.

From two hours before kick-off, our clearing ticket booths will be open at the "Fanhaus" (Jahnallee) and at the Service Centre (in front of the stadium). 

 
At the clearing ticket booths, you can upgrade the tariff of your ticket or seek assistance with any other issues.

We are also available by telephone at +49 341 124 797 777 from five and a half hours before the match starts until kick-off.

We recommend arriving early by public transport as there is no parking available in the immediate vicinity of the stadium. 
 
Please also consider any potential concurrent events in Leipzig (such as at the QUARTERBACK Immobilien ARENA), which may lead to increased traffic and visitor numbers.

All season tickets and matchday tickets serve as valid transport tickets for four hours before and four hours after the match across the MDV network. 

     ➛ Arriving to the Red Bull Arena via bus or rail

As mentioned above, there are no direct parking facilities in the vicinity of the stadium.

We therefore recommend that you use the following park-and-ride areas. You can park and take the tram to the Red Bull Arena.

     ◦ Leipziger Messe
     ◦ Schönauer Ring
     ◦ Plovider Straße
     ◦ Lausen
     ◦ Völkerschlachtdenkmal

     ➛ Area surrounding the stadium (map) 

     ➛ Park & Ride

The stadium opens two hours before kick off.

For an environmentally-friendly journey to the stadium by bike, we have a total of 2,600 parking spaces available at the east and west sides of the Festwiese.

You can park your bike there free of charge and under camera surveillance. 
The parking area is always open on matchday from three hours before and until 90 minutes after the final whistle.

Only cashless payment is accepted inside the Red Bull Arena.

You can request exclusive stadium tours by email. Just contact our service team via service@rbleipzig.com.

In order to offer you an exclusive tour, we will need your contact details, including a telephone number and the amount of people on the tour. You can also send us possible dates and times, as well as any additional offers you would like to book (e.g. goal target shooting, a visit from Bulli etc.).

Please note that we plan our schedule 4-6 weeks in advance, so we ask you to make your request for an exclusive tour during this timeframe.

Yes, we offer stadium tours. You can find everything you need to know about our tours HERE.

Tickets for the guided tours can be purchased HERE.

The schedule for each month will generally be announced in the second half of the previous month.

All tours begin at the main building (north) at the Red Bull Arena (Am Sportforum 3, 04105 Leipzig), which is located immediately to the right of the main stadium entrance. 

The tours end at the fan store at the Stadionvorplatz (except on Sundays and bank holidays).

Public tours are offered in German. 

Individual tours are also available in English.

A maximum of 25 people can take part in a public tour. Our exclusive group tours can be arranged to accommodate any group size. 

We do not currently offer vouchers. 

Information for away fans visiting the Red Bull Arena can be found here.

If you don't have a mobile phone or if your mobile phone doesn't allow you to download the RBL ticket app, you can contact us at the Service Centre. 

Our staff at the Service Centre will find a solution for you. You can reach us via mail at service@rbleipzig.com or phone at +49 341 124 797 777.