• You can upgrade your ticket in the RBL online ticket shop using your RBLogin under “Exchange tickets” once the general sale for the home match has begun.
• On matchday, tickets can be upgraded from two hours before kick-off at the Service Point Fanhaus (Jahnallee) or at the Service Centre (Stadionvorplatz).

Please note:

• Payment can only be made by card
• It is not possible to downgrade a ticket
• Only the original purchaser can upgrade tickets via their RBLogin in the RBL online ticket shop
• Forwarded tickets can only be upgraded on site
• If a ticket has already been forwarded, it will no longer appear available online for upgrading. In this case, you can either:

 1. Return the ticket to the original purchaser so they can upgrade it online, or

 2. Have the upgrade carried out directly on matchday on site